Inc. magazine has a fascinating profile of Zappos.com CEO Tony Hsieh, an innovative executive who is making the most out of the technological times we live in. Known for his aggressive use of technologies like twitter, as well as for fostering a compassionate, caring and unique workplace environment, Hsieh has grown Zappos.com from a small online shoe site to an major force in retail e-commerce. I found it really refreshing to learn things like Zappos.com doesn’t expect it’s call center workers to use scripts or timers (it’s all about the “personal emotional connection”).

Look Inside >>  May 2009